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Call Center Planning with Erlang

ErlangXLS 1.0

by CC-Logic
ErlangXLS 1.0
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
免费 / 下载 (263 Kb)
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C, Erlang B, Average Speed of Answer
下载:7
语言:English, German
平台:Win95 / Win98 / WinME / WinNT 3.x / WinNT 4.x / Windows2000 / WinXP
执照:Freeware
价格:Free
又说:2008-11-28 10:47:39
最新:2008-11-28 10:49:24
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