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AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs.
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价格 ($648.00) / 下载 (2.06 Mb)
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Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level, Lost Calls, Average Speed of Answer, Average Time to Abandonment
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